FAQ

How many nails come in a set?

Twenty nails come in a set, make sure to check your nail measurements before ordering to ensure a proper fit. 

How long do the nails stay on?

It is all about application. 

1-2 days: Apply a thin strip of glue from your cuticle to tip. Bring glue with you in case of emergency.

5-7 days: Apply a pea-sized dot of glue to each natural nail (adjust for pinkie) and a little to the back of the nails. Spread around, don’t get too close to the skin as the glue will disperse when pressure is applied.

7-12 days: Follow full instructions on backside of nail display card. 

What comes in the package?

The set of nails you ordered and an application kit which includes a mini nail glue, nail buffer, wooden cuticle pusher and an alcohol wipe.

Do you ship internationally?

Not at the moment but plan on opening up worldwide shipping soon.

What do I do if my package is lost?

Once handed over to the carrier, The Claw Room has no control over the packages. If the address provided was correct, contact the local post company responsible for delivering the package.

Are the nails reusable?

Yes. Depending on how long you've worn them, and if they are still in good shape once removed, gently buff the back of the nail to remove old excess glue and reapply as usual.

How do I figure out my nail size?

For product efficiency it is extremely important to order the correct nail size. The most accurate way is to order a sizing kit and size your nails accordingly. 

The standard nail sizes don't fit my nails, what should I do?

If none of the standard sizes fit your nail measurements, select "custom" and leave your measurements at checkout in the instruction box: Thumb to pinky (Thumb, Index, Middle, Ring, Pinky,)- Example 0,5,6,5,8

Do I need to purchase a sizing kit for each shape I want to order in?

No. One sizing kit will work for all nail shapes as the tips I use are all the same brand and the sizes run the same for all shapes. 

Do you accept exchanges or offer refunds?

Due to the nature of the products and sanitary reasons all sales are final. For this reason, please ensure you double check your order and nail size before placing your order. Nail Size is extremely important for longevity of the nails if you are unsure about your size I highly suggest a sizing kit to be absolutely sure of the best fit for you. 

Any claims quality/damaged/defective items must be submitted within 2 weeks after the product has been received.

How long does it take to process and ship my order? 

It takes 5-14 days for your order to be processed for shipping. Please understand I only have one set of hands to paint, process, and ship the nails.

How long are shipping times?

Nail shipping times are dependent on location and shipping preference selected at checkout. 

Canada: 4-6 business days

USA: 5-8 business days

International: 12+ business days